Is This You?

My clients consist of a variety of governmental and not-for-profit organizations, as well as commercial businesses, that depend chiefly on the written word for communication.

Clients in city government have diverse responsibilities from city planning and safety to running libraries and a convention center. Not-for-profit clients focus on public health, community and human services, and historical site preservation. Business clients are involved in manufacturing and the oil industry. All of them understand that clear writing assists the smooth inner workings of their organizations while meeting the needs of their clients, customers, or the public. They know every document they produce can make an impression—favorable or not. I help them develop confidence in their ability to present themselves in writing.

Do these sound like you?

Your workforce comes from all over the world.
Employees speak myriad languages, but have to make sense in standard English, whether they’ve studied it formally or not. How do you improve their basic writing so that others in the organization understand them without wasting time with continual clarification?

Retaining and promoting excellent employees is difficult.
Some of your best people may have had little formal education, or they may speak English as a second—or third—language. How do you help them speak and write more clearly so that you can capitalize on their knowledge of your business? How do you develop them for promotion into better positions, for which they’re otherwise well-qualified?

People who are great with numbers may not be great writers.
They may have had little interest in “English class” when they were in school, preferring to specialize in their strengths—math or science. Now these folks need to communicate succinctly with their own and other departments, but they don’t know how to structure their ideas without becoming bogged down in jargon or unnecessary details. What can convince them that they are capable of doing the writing they’ve always managed to avoid?

Executives and up-and-comers are so busy with work that they have no time to improve their skills.
Could they use one-on-one coaching while completing their necessary written work, learning from their own mistakes?

You have assembled a new team or department out of individuals with various specialties whose expectations of “proper writing” vary as much as their backgrounds. How do you get everyone to recognize the way your organization wants to present itself in writing, and to know how to accomplish it?

Now that you know the kind of clients I work with, the issues I help them resolve, and how my clients can ensure their success, find out more about How I Work.